FREE SHIPPING ON ORDERS OVER $50* and FREE IN STORE PICKUP

Shipping Policy

Free Shipping

Shipping to Ontario and Quebec We are pleased to offer free shipping to Ontario and Quebec on qualifying orders over $50 (before taxes and after discount(s)). Some exceptions apply. A flat rate shipping charge will applied if under $50.

Shipping to the rest of Canada and U.S  We are pleased to offer free shipping to B.C, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia, P.E.I, Newfoundland and Labrador on qualifying order over $90 (before taxes and after discounts(s)). Some exceptions apply.  A flat rate shipping charge will applied if under $90.

Nunavut, NWT, Yukon and the U.S are subject to a flat rate shipping charge at checkout.

During the checkout process, you may select the Free In-Store Pick-Up option, which will enable you to benefit from free shipping at all times. 

 

Standard Shipping

If your order is under $50 / $90 you will be subject to an $8/ $12 / $16 /$20 delivery fee. During the checkout process, please select the Standard Shipping option in order to receive this type of shipping.

 

Express Shipping

We have two different types of Express Shipping. If your order is over $50 you can pay a fee of $8 in order to receive this type of shipping, this type of shipping is a faster service than standard shipping.

If your order is under $50/$90, you can still have an Express Shipping option, the cost for this however will be a $16 fee. When you are in the checkout process you will have the option to choose Express Shipping, your specific type of Express Shipping will be available to you automatically.

 

In-Store Pick-up

When you select our in store pick up option you will benefit from free shipping to the store of your choice. 

Most orders take 24-72 hours to process and ship. If multiple items are ordered they may arrive at different times. 

 

Terms and Conditions 

Most orders over $50 / $90 will qualify for free shipping when shipping to a Canadian destination. Due to the size and nature of our stores, exclusions may apply for remote areas or geographical areas that are not regularly serviced by the transport company.

 

RETURNS AT SHUMAKER

 Our objective is that you are always satisfied with your purchase. But if you are not completely satisfied with your purchase, you may exchange or return the item by following the procedures outlined below. We recognize that purchases made online and purchases made in-store may be done under different conditions. We have therefore opted for two (2) policies that will facilitate the situation for our customers whether purchases are made online or in-store.

 

For any questions or concerns, please do not hesitate to contact us.

 

For online purchases:

 

We understand that footwear purchases made online may not always allow you to try-on the item until you receive it. This is why if you are not completely satisfied with your purchase once you receive it, you may exchange or return the item within 14 days of delivery of the purchase with the original receipt and the proof of delivery, provided the item is unworn, in its original packing, and in sellable condition. Delivery is deemed when the item is delivered to the destined address or when the item is picked-up in-store.

 

Any exchange or refund must be processed either in-store, or by returning the item to our warehouse facility at your cost. For any exchange or return, you may either go directly to a store location nearest to you, or you may contact us to request a refund or exchange authorization. Our customer service department will reply back to you with all necessary details to enable you to ship back the item. Once the item is received, it is inspected to confirm it is unworn, in its original packing and in sellable condition. If approved, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 days. Shipping fees are non-refundable. 

 

If you haven’t received a refund within 30 days, first check your bank account or credit card statement again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

 

Handbags, accessories and non-footwear items, including shoe-care products, are all final sales. No returns are permitted on such items. Jewelry items can be exchanged or returned within 14 days of purchase with the original receipt provided the item is unused, with its original bar code intact, and with its original packing. 

 

No items may be returned or exchanged between Black Friday and Cyber Monday or on December 26 and 27.

 

 

For in-store purchases:

 

Customer satisfaction is our goal and our in-store associates are impassioned to assist you in finding the perfect item you want or need. But, if you are not completely satisfied with your purchase, you may exchange or return the item within 14 days of purchase with the original receipt, provided the item is unworn, in its original packing, and in sellable condition.

 

Clearance items and items marked final sale cannot be returned or exchanged and are sold as final sale.

 

Handbags, accessories and non-footwear items, including shoe-care products, are all final sales. No returns are permitted on such items. Jewelry items can be exchanged or returned within 14 days of purchase with the original receipt provided the item is unused, with its original bar code intact, and with its original packing.

 

Gift purchases made for the holiday season between December 1 and 24 may be exchanged until January 6 of the following year with the gift receipt, provided the item is unworn, in its original packing, and in sellable condition.

 

No items may be returned or exchanged between Black Friday and Cyber Monday or on December 26 and 27.

 

 

Fermer (esc)

Shumaker Newsletter

GET 15% OFF YOUR FIRST ORDER WHEN YOU SIGN UP.

Stay informed on all the latest news, trends and exclusive deals.

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Recherche

Panier

Votre panier est vide.
Boutique